Sushi & Salad 3 – This is how you do customer service!

It was that time of year again – My wife’s birthday. Sushi & Salad is one of our favourite restaurants and we come here every year without fail (more often than not, we come here several times a year). We have reviewed it time and time again explaining why we love it so much but I was a little anxious tonight, as I was not sure whether there was anything left to say on this visit other than “it’s still awesome”.

Luckily, Sushi & Salad gave us another example as to why it is one of the top restaurants in Cambridgeshire that perfectly demonstrates why we keep coming back. Tonight, there was a lesson on how to maintain unparalleled customer service and keep long term customers returning.

Brazilian style Japanese sushi

Even the best restaurants will have an off night or the occasional error. Those of you who say that they don’t are quite frankly lying. It is impossible to run a restaurant for several years without the occasional problem or technical issue, though it isn’t the ability to avoid problems which define a restaurant but how they handle it which makes the difference.

During our latest visit, we placed our order with the team and continued to chat while our food was being prepared. Sushi & Salad make a point of making their dishes fresh to order, so we were aware that their orders can take longer than some other restaurants (and for good reason). After 50 minutes nothing came, yet we had noticed that 3 other tables had gotten food before us despite arriving after.


We brought this to the staff’s attention who decided to look into why this was. It turned out that our order had been lost in the computer system which communicated with the kitchen (let this be a lesson in always communicating with the restaurant). Naturally, the staff were mortified and apologised profusely. Not only did they rectify and problem promptly but also gave us a bottle of wine on the house (and a deduction in our bill). This was entirely unprompted by us and initiated by the staff team. Wow! No muss, no fuss!

Naturally, the food was to their usual high standard and came out shortly afterwards. The white wine is simply excellent and was perfectly suited to sushi; being crisp, light, and zesty.

Error aside, the meal was another outstanding success. This is and always will be one of the top restaurants in Cambridgeshire. Make sure to try their Spicy Crunch and Crunch rolls. Even during my tour of Japan I had never found anything I have enjoyed this much (which is a bold statement, I know!). Needless to say, we will be back!

Have you had any examples of top quality customer service? Have you had any nightmare customer service experiences in Cambridgeshire? Let us know in the Cambridge Foodies Facebook group.

Thanks for reading!

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